Citrix workspace protocol driver error

Asked by selleryp. We have a very simple XenApp setup, where users launch an application from an external URL and this in turn establishes and RDP session onto the server, which is where the applications are installed.

The solution has been up and running for several months now, but on rare occasions we experience a couple of different issues which cause downtime for our client:. Users receive a Protocol Driver Error when trying to launch any of the applications. Failed to run discovery Citrix.

DiscoveryServiceException, Citrix. Users receive a 'Cannot Start App' error when attempting to launch application. Citrix Studio shows the machine as 'Unregistered'. Desktop unavailable com.

When both issues occur a reboot of the server has resolved the problem, but I am understandably concerned why these issues are happening in the first place, as it is causing downtime to our client. Monthly Windows patching is performed out of hours on this server, so it is regularly rebooted as part of this process.

It's very possible that both of these errors are caused by the same problem. The protocol driver error has always been a rather generic error and I've found that it usually means the client isn't able to talk to the citrix server.

I used to see this quite often with linux based thin clients that were not getting IP addresses, but it can be many things. It sounds to me like your VDA is going out to lunch and not coming back! That should help identify the problem.

You will be able to leave a comment after signing in. Jump to content XenApp 7. Upvote if you also have this question or find it interesting. Learn more. Follow, to receive updates on this topic.

XenApp 5.0 - Error: "Cannot Connect to the Citrix XenApp Server. Protocol Driver Error."

Citrix XenApp 7. Posted February 29, I would appreciate any feedback. Thanks, Paul. Share this post Link to post.

How To Install and Setup Citrix Receiver for Windows

Recommended Posts. Mark this reply as best answer, if it answered your question. Upvote if you found this answer helpful or interesting. Joe Robinson Joe Robinson Master Members 1, posts.

I would also make sure that you're full patched with the VDA from 7. Please sign in to comment You will be able to leave a comment after signing in Sign In Now.I'm going to preface this with: I have no access to the Citrix Presentation server.

I have no training in Citrix. My googling tells me that this is an issue on the other side, however, they are insisting it's an issue with our desktops.

This is also kind of long and convoluted, sorry. We have access to another facility's EMR, via Citrix. This arrangement has worked very well for quite a while, although, they haven't let me know about some changes over the years until after they started affecting staff here. We had a complete system down emergency a few weeks ago, due to a transformer outside the clinic exploding. Since that time, we've had a ton of users having issues connecting to the other facility's Citrix farm.

Google tells me that this on the server side. The staff over the servers told me to delete the user's profile from their computer and that should fix it. I can't really delete that without causing a big fuss, though.

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On a whim, I noticed that one of the user's had a folder redirection error, they weren't owner of their home folder. Until they logged out and back in. Then the error came back.

12649: Drake Hosted - Citrix Receiver or Workspace FAQs

Deleting the ICAClient folder doesn't seem to help any more. Also, to make things really strange, if people log in via our VDI system, it works fine, most of the time. Good detective work, hopefully that's the culprit. It would be interesting to see whether those systems that do have access can also reach port of one of the XenApp servers.

Hmm as this is happening in the majority of cases, it should be fairly quickly to narrow down what's going on. Are you able to access their citrix from an alternate location e.

It would rule out whether or not the issue is site based or on their side. You should be able to also start to trend whether or not there a commonality by capturing the ICA files as you are attempting to launch applications.

Google should return you results on how to so this. When you open the text file you will be able to see what server it is connecting to. If it's always the same server; then something is awry on their side that needs sorting. I'll see what I can find for that Citrix Receiver utility. My current suspicion is something with our home share.About this release. System requirements and compatibility.

Get started. Aviso legal. Users can disconnect but not log off from a Citrix Workspace app for iOS session in the following ways:. The session remains in a disconnected state. Although the user can reconnect at a later time, you can ensure disconnected sessions are rendered inactive after a specific interval.

Citrix Workspace app for iOS supports the ability for users to change their expired passwords. Prompts appear for users to enter the required information. Your users can compromise the security of your deployment by connecting with jailbroken iOS devices. Jailbroken devices are those whose owners have modified them, usually with the effect of bypassing certain security protections.

To further help to secure your environment, you can configure StoreFront or Web Interface to help to prevent detected jailbroken devices from running apps. After you restart the StoreFront server, users who see the alert about jailbroken devices cannot launch apps from your StoreFront or Web Interface server. If you do not set AllowJailBrokenDevices, the default is to display the alert to users of jailbroken devices but still allow them to launch applications.

For suggestions about how to create policies to improve audio quality, see Knowledge Center article CTX No server restart is needed.

This workaround applies to Windows Server and bit. Windows Server R2 is not affected by this issue. The development, release and timing of any features or functionality described in the Preview documentation remains at our sole discretion and are subject to change without notice or consultation. The documentation is for informational purposes only and is not a commitment, promise or legal obligation to deliver any material, code or functionality and should not be relied upon in making Citrix product purchase decisions.

Citrix Workspace app for iOS. View PDF. This content has been machine translated dynamically. Give feedback here. Thank you for the feedback. This article has been machine translated. Este artigo foi traduzido automaticamente.

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Translation failed! The official version of this content is in English. Some of the Citrix documentation content is machine translated for your convenience only.Asked by Laban Milyard. Just finished an installation of Xenapp 7. I am able to login and am presented with a list of apps.

Protocol Driver Error. I do have an old citrix xenapp server 6. Is it possible that it's somehow trying to connect to the old server? StoreFront is using a self signed certificate. Netscaler is using a third party certificate. I think I figured out what was wrong.

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I set it to use the storefront self signed certificate and apps now launch externally. Do you see any errors? Looks like I'm getting another error when launching an app directly from the storefront interface. See Attached Image. The look inside the file to see what's it trying to connect to. Assigning the storefront certificate in Windows RemoteApp Manager corrected the issue.

Applications now launch without error. Just corrected this on our system as well. I noticed the VM in question a user was launching an application too was x. But the NetScaler had You will be able to leave a comment after signing in. Jump to content XenApp 7. Upvote if you also have this question or find it interesting.

Learn more. Follow, to receive updates on this topic. Answered Cannot Connect to Xenapp Server. Laban Milyard 6. Laban Milyard Enthusiast 6 Members 6 posts. Posted June 17, edited.

citrix workspace protocol driver error

Apps launch fine internally when connected directly to the store URL. I'm pretty new to Citrix Xenapp so my terminology may not be correct. Screenshot attached. Edited June 18, by Laban Milyard. Share this post Link to post.

Recommended Posts. Mark this reply as best answer, if it answered your question. Upvote if you found this answer helpful or interesting.When installing the Citrix Receiver, I get one of these errors:. Or when running an application in Drake Hosted, I get one of these errors:. The Citrix Receiver was probably not installed successfully.

A2 : Close all Hosted applications. Then, click the Station Username in the top right and on the drop-down menu, click Log Off. You can also log off from the Citrix tray icon right-click and select Log Outor by restarting your computer. Please contact your administrator.

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Error The Virtual Driver is not loaded. A3 : This occurs when launching a Citrix XenApp application after upgrading to a different version of the Citrix Receiver. The applications run without any errors at the second attempt. This issue has been resolved with the 4.

A4 : If you no longer use the installed Citrix Receiver to access another service, uninstall and replace it.

citrix workspace protocol driver error

If you still access another service through Citrix, contact the other service provider and find out 1 Did they provide you a customized receiver? If the other service is compatible with the latest version of the web receiver, follow the instructions above to uninstall the existing receiver and install the new receiver.

If you must use the other receiver because it has been customized, try to access Drake Hosted through that receiver. As info, for optimal performance with Drake Hosted, Drake recommends the current version of the web receiver that has not been customized, but other versions might work. If Drake Hosted does not perform optimally with your existing receiver, you can consider running your other service with the customized receiver from one PC, and Drake Hosted with the standard receiver from another.

Protocol Driver Error. A5 : This is a generic Citrix error message related to connectivity to the XenApp Server and, thus, the inability to run applications. The message could be caused by configurations that were not fully removed when uninstalling a previously-used version of the receiver.

Q6 : How long can the Hosted service idle before it times out? This Receiver is enabled in Drake Hosted and should allow you to access your applications. This means you can access and run your applications from the Chromebook, but you cannot print or copy files to or from a local drive. Q8 : When does planned maintenance downtime occur for Drake Hosted?

System updates are performed weekly on Sunday at 4 am EST and should last no longer than two hours. Q9 : Which printers and scanners are supported by Citrix? Even if a printer or scanner is generally Citrix compatible, it may not function properly unless it is also specifically compatible with the version of Citrix on which Drake Hosted is run.

Therefore, it is important to e nsure that the device is compatible with Citrix XenApp version 6. A10 : Generally, no. When using Tablet Mode, the screen resolution is altered which prevents the entire app from being visible on the monitor. This can cause general display issues and some users have reported that Drake Accounting freezes when attempting to run the Citrix Workspace App while in Tablet Mode.

If you experience issues while running in Tablet Mode, convert your operating system from the Tablet Mode to the Desktop Mode.

This restores the Workspace App to the resolution determined by your system preferences and resolves the known issues. SSL Error 4: Attempted to contact - when opening a hosted application. When attempting to open a hosted application, some users may receive the following error: Cannot connect to the Citrix XenApp server SSL V3.

The server rejected the connection.Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. Open the file, httpd. Locate any instance of an old IP address of the server and modify it to reflect the new IP address. Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues. Customers who viewed this article also viewed.

Locate the httpd. Save the changes. When changing the static IP address of a server the applications fail to launch. One of the causes for this issue is that the httpd. The httpd. If this file does not contain the correct information, applications fail to launch. Was this page helpful? Thank you! Sorry to hear that. Please provide article feedback. Article feedback You rated this page as You rated this page as.

Please provide article feedback Feel free to give us additional feedback! What can we do to improve this page? Comment field is required. Name Name is required. Email Email address is required. Close Submit. Search Citrix Discussions.

Get Additional Support. Open a Case Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues.

Troubleshoot

Open a Case Online. Share this page.Click Yes. Expand the Action menu and click Create New Connection. Click Next. Continue through the wizard and configure the desired settings. When the option to name the listener appears, type ICA-tcp in the Name field. The ICA Listener is no longer functioning and must be recreated.

To confirm this, check the following:. Open a ticket online for technical assistance with troubleshooting, break-fix requests, and other product issues. Customers who viewed this article also viewed. Symptoms or Error When attempting to launch an application server, the following error message is displayed: "Unable to launch your application. Contact your help desk with the following information: Cannot connect to the Citrix XenApp server. Protocol Driver error. Solution 3 Ensure that ports and between the NetScaler and the app server is open.

To confirm this, check the following: From the Command Prompt, run the command netstat -a. The message "Unable to connect to the CGP tunnel destination Was this page helpful? Thank you! Sorry to hear that. Please provide article feedback. Article feedback You rated this page as You rated this page as.


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